Something not working, or a book we have the wrong data for? Email brian@booktrace.app and a real person will reply.
Email: brian@booktrace.app
Please say which iPhone and iOS version you are on, and what you expected to happen. If it is about a specific book, name it and its narrator.
On your device, open Settings, tap your name at the top, then Subscriptions, then Booktrace. Cancelling there stops future renewals. Subscriptions are billed by Apple, so cancellation and refunds go through Apple rather than us.
The same way, and at least 24 hours before the trial ends — otherwise it converts to the paid plan you started it on. The weekly plan's trial is 3 days; the yearly plan's is 1 week.
Open the paywall and tap Restore purchases. That asks Apple for your purchase history and unlocks the app. Make sure you are signed in with the same Apple Account you bought it on.
No. Booktrace is a tracker, not a player. You listen in Audible, Spotify, Libby or wherever you already do, and Booktrace keeps the record — your position, your speed, your hours, your narrators. It has no way to play audio and does not sell books.
Audible, Spotify and Libby do not offer a public way for other apps to read your position, so no third-party tracker can do this — ours included. That is why starting and stopping a session is one tap, why the Live Activity and widget put it on your lock screen, and why you can always log a session after the fact.
Chapter lists and runtimes come from public audiobook catalogues, and they are sometimes incomplete or wrong — especially for older titles and box sets. You can correct the total runtime on the book's own screen, which fixes the statistics computed from it. If a book is badly wrong, email us the title and narrator.
Sessions can be edited or deleted after the fact from the book's screen. The app is built on the assumption that you will often log a session once you have already parked the car, so nothing needs to be logged live.
Sorry — that is the failure the feature is designed around, and it is not perfect. It works by telling the model where you are and instructing it to stay behind that point, which is a strong constraint but not a guarantee. Please email us the book and roughly what it revealed; that is genuinely useful for tuning it. If you would rather not risk it at all, the chat tab is entirely optional and nothing else in the app depends on it.
No. Generating a reply requires sending your message and your position to an AI provider, which is why the privacy policy spells out exactly what goes. Every other feature in Booktrace works without it.
Booktrace stores everything on your device and has no account system, so there is no server copy for us to restore from. We are sorry — this is the direct cost of not collecting anything about you.
We hold nothing that identifies you. If you want the anonymous events from your installation removed, email us and we will delete them.